xpressivesolutions.co.uk is a website operated by Xpressive Solutions
Registered office details:
34b Green Lane
The relationship between you and us
By placing any order with us, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts.
Your order constitutes an offer to us to buy a Product. After placing your order, you will receive an invoice/ order confirmation email from us acknowledging that we have received your order. All orders are subject to acceptance by us and we will inform you if for any reason we cannot process your order. The contract between us will only be formed at the point that we send you our invoice/ order confirmation email.
Availability and Delivery
We will aim to deliver items by the delivery date set out in our invoice/ order confirmation email. All specified delivery schedules will not be fixed and will be an estimation. In exceptional circumstances we may inform you of a new delivery date.
The delivery date is dependent upon receipt and confirmation by xpressivesolutions.co.uk of all data, payments and email notices. Delays may effect delivery time accordingly. The delivery period is specified in working days – Mondays to Fridays, excluding public holidays.
Risk and Title
The products will be your responsibility from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products.
Prices and Payments
The price of the products will be as quoted on our site, except in cases of error.
Unless stated otherwise, product prices include delivery costs but may be subject to VAT. The costs for shipment will cover once-only dispatch to the delivery address specified by the customer.
Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered. We will not be liable for any breach by you of any such laws.
Payment for all orders must be by credit card (MasterCard and Visa), debit card (Switch, Solo, Visa, Visa Electron and Maestro), Paypal, or by payment in advance (Faster Payments).
Unless specified otherwise on the Order Confirmation, the gross total price will be due for payment immediately after conclusion of the Contract (receipt of the Order Confirmation).
Product prices are based upon current material and production costs which are liable to alteration at any time. The stated prices apply on the condition that the order data on which the prices are based does not change after conclusion of the Contract.
Our site contains a large number of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. If a product’s correct price is higher than the price stated on our site, we will normally, (at our discretion), contact you for instructions before dispatching the printed product. If the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.
Specifications & Print Data
We try to display and describe as accurately as possible the printed products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.
All products are printed by us strictly in accordance with any file submitted by you to us with your order. To the extent permitted by law, we accept no liability in respect of unwanted or defective products where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.
We will carry out all print orders solely on the basis of the print data sent by you. Error-free printing is not guaranteed in the case of differing data formats or other specifications.
You must carefully check the print data to determine whether it is suitable for the order before sending it to us. Although we do offer a complimentary basic file check the customer alone will bear the risk of any errors in the printed products owing to incorrect data supplied.
At your express request, formats other than those specified in the customer information will be processed, where technically feasible. If errors occur as a result of using these formats, responsibility will be borne by the customer and not by Xpressive Solutions.
We will automatically convert print data not sent in CMYK mode, but such conversion will be at the customer’s risk. Conversion of RGB data or ICC colour profiles will naturally result in deviations in colour from the original and, again, liability for these deviations will lie solely with the customer.
Refunds, Returns and Reprints
Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered.
It is not possible to return products other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may (at our discretion) reprint free of charge.
Complaints made solely because you have failed to heed the information on requirements for the print data cannot be raised. This shall apply in particular to printed matter that is based on RGB colours, and in which the resolution is too low or in which fonts that are not embedded are used. Slight deviations in colour will not be regarded as defects. Short or excess shipments of up to 10 % of the ordered print run that are customary in the trade must be accepted by you, provided they are reasonable. The supplied quantity will be charged.
Any errors in printing must be reported via e-mail to the following email address firstname.lastname@example.org, please make sure to include your invoice number in the subject line. In order to qualify for a refund or reprint you will need to email us within 1 week of order receipt. We will also require you to return a sample or photographic evidence of the issue.
We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund.
We warrant to you that any product purchased from us will, on delivery, conform (in all material respects) with its description (including any file provided by you), be of satisfactory quality, and be reasonably fit for purposes commonly associated with the product.
We will not be liable for losses that result from our failure to comply with the Terms that fall into the following categories (even if such losses result from our deliberate breach):
• loss of income or revenue;
• loss of business;
• loss of profits;
• loss of anticipated savings;
• loss of data;
• waste of management or office time.
• Nothing in these Terns excludes or limits our liability for:
• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982;
• defective products under the Consumer Protection Act 1987; or
• any other liability that it would be illegal or unlawful to limit or exclude liability for.
If we fail to comply with these Terms we shall only be liable to you for the purchase price of the products.
Please note that it is your responsibility to comply with all applicable laws and regulations. We will not be liable for any breach by you of any such laws.
Our Right to Vary These Terms and Conditions
We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and Terms in force at the time that you order products from us, unless any change to those policies or Terms is required to be made by law or governmental authority. In this case it will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation email. In this case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the products.
Entire agreement and third party rights
These Terms (and any document expressly referred to in them) constitute the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, undertaking or agreement between us relating to the subject matter of any contract.
We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms or the documents referred to in them.
A person who is not party to these Terms or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
Law and Jurisdiction
Contracts for the purchase of products through this site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of England and Wales.